Shipping & Delivery Policy – New Dhar Jewellers

Last Updated: October 1, 2026

At New Dhar Jewellers, we understand that receiving your fine gold, silver, and platinum jewellery quickly and securely is paramount. Every shipment from newdharjewellers.com is packed under strict security surveillance and fully insured during transit to ensure your precious purchases reach your doorstep safely.

1. Shipping Coverage & Rates

1. Pan-India Delivery: We offer insured shipping across major pin codes in India through our verified logistics partners (such as Sequel Logistics, Blue Dart, and Delhivery).
2. Shipping Charges:
3. Free Insured Shipping: Offered on all standard prepaid orders across India.
4. Any applicable local entry taxes or state octroi (if applicable in specific remote pin codes) will be clearly displayed during checkout.

2. Order Processing & Delivery Timelines

Processing and delivery times depend on whether the item is in stock or made-to-order:

Note: Deliveries to metro cities (like Kolkata, Mumbai, Delhi, Bengaluru) are typically faster, while non-metro and interior locations may take an additional 2 to 3 days.

3. Transit Insurance & Secure Packaging

1. 100% Transit Insured: Every package sent by New Dhar Jewellers is fully covered by transit insurance until it is handed over and signed for at your delivery address.
2. Tamper-Evident Packaging: Your jewellery is placed in an elegant, protective presentation box and sealed inside a durable, tamper-proof outer courier pouch.

Important Security Instruction: If the outer packaging appears torn, damaged, unsealed, or tampered with upon arrival, do not accept the package. Please reject delivery and contact our support team immediately at +91 98305 32789.

4. Delivery Verification & Handover Security

To ensure maximum security for high-value precious metals:

1. OTP Verification: Delivery personnel may ask for a One-Time Password (OTP) sent to your registered mobile number at the time of delivery.
2. Valid Photo ID Requirement: For high-value shipments, the courier agent may request to view a government-issued photo ID (Aadhaar, PAN, Passport, or Driving License) matching the recipient's name on the invoice.
3. Authorized Receiver: If you are unavailable to receive the parcel in person, ensure an authorized family member is present with the OTP and valid ID.

5. Order Tracking & Status Updates

1. As soon as your package is dispatched from our Kolkata warehouse, you will receive an automated SMS, WhatsApp message, and email containing your courier tracking number and direct tracking link.
2. You can also track your shipment status anytime by logging into your account under the Track Order section on our website.

6. Undelivered Parcels & Address Changes

1. Address Modifications: Address changes can only be made within 12 hours of placing your order and prior to dispatch. Once dispatched, shipping addresses cannot be modified due to transit insurance regulations.
2. Failed Delivery Attempts: Our logistics partners will attempt delivery up to 3 times. If the customer is unreachable or unavailable after 3 attempts, the shipment will return to our Kolkata store. Re-shipping costs in such cases may be charged to the customer.

7. Contact Us for Shipping Inquiries

If you have questions regarding your order status, dispatch timelines, or delivery locations, please reach out to our logistics desk:

Customer Care Call / WhatsApp: +91 81003 98997, +91 90731 39661, +91 98301 15876, +91 81002 32789

Email: care@newdharjewellers.com

Support Hours: 10:00 AM – 8:30 PM IST (Daily)

Kolkata Showroom Address:

New Dhar Jewellers

64/1, Bidhan Sarani Rd, Ramdulal Sarkar St,

(Near Hedua Park), Kolkata, West Bengal - 700006