Cancellation Policy – New Dhar Jewellers

Last Updated: October 1, 2026

At New Dhar Jewellers, we strive to ensure a smooth and satisfying shopping experience. We understand that plans can change, and you may occasionally need to cancel an order. This Cancellation Policy outlines the guidelines, timelines, and conditions for canceling orders placed through newdharjewellers.com or via our customer support channel.

1. Standard Order Cancellations

For standard, non-customized inventory items purchased directly from our website catalogue:

1. Cancellation Window: You may cancel your order free of charge within 2 hours of placing it, or before the item has been packed and handed over to our insured logistics partner (whichever comes first).
2. How to Request: To cancel an order, navigate to your account dashboard under My Orders and select "Cancel Order", or contact our customer support immediately via Call/WhatsApp at +91 98305 32789 or email care@newdharjewellers.com with your Order ID.
3. Refund Process: Once approved, the full purchase amount will be credited back to your original payment method (Credit/Debit Card, UPI, Net Banking, or Wallet) within 5 to 7 business days.

2. Cancellations After Dispatch

1. Once an order has been packed, shipped, or dispatched with our courier partner, it cannot be canceled in transit.
2. If you no longer wish to receive the product after it has been shipped, please decline to accept the parcel upon delivery. Once the package is returned to our Kolkata facility and undergoes inspection, a refund will be issued after deducting a nominal insured return-shipping fee.

3. Bespoke & Custom Orders

Because custom-made pieces are uniquely crafted to your specific dimensions, weights, or personalized design requirements, the following terms apply:

1. Before Manufacturing Begins: Custom orders can only be canceled within 12 hours of payment confirmation, provided our master artisans (karigars) have not begun crafting the piece.
2. After Manufacturing Commences: Once production or metal casting has started, custom orders cannot be canceled or refunded. The initial advance deposit paid toward a bespoke piece will be non-refundable to cover design, labor, and custom metal casting costs.

4. Order Cancellations by New Dhar Jewellers

We reserve the right to decline or cancel any order under exceptional circumstances, including but not limited to:

1. Unforeseen Stock Unavailability: In the rare event that an item becomes unavailable or fails our pre-dispatch quality control inspection.
2. Gold Rate Fluctuation Errors: In the event of a technical glitch causing an erroneous live gold rate or severe pricing mistake on the website during checkout.
3. Payment / Fraud Verification Issues: If an order fails our security verification, or if the shipping address is unreachable by our insured delivery partners.

If New Dhar Jewellers cancels your order, you will be notified immediately via email/SMS, and a 100% full refund will be processed back to your original payment source.

5. Contact Us for Assistance

For any urgent cancellation requests or queries regarding an existing order, please get in touch with us:

Customer Care Call / WhatsApp: +91 81003 98997, +91 90731 39661, +91 98301 15876, +91 81002 32789

Email: care@newdharjewellers.com

Support Hours: 10:00 AM – 8:30 PM IST (Daily)

Kolkata Showroom Address:

New Dhar Jewellers

64/1, Bidhan Sarani Rd, Ramdulal Sarkar St,

(Near Hedua Park), Kolkata, West Bengal - 700006