Privacy Policy – New Dhar Jewellers

Last Updated: October 1, 2026

At New Dhar Jewellers (accessible via newdharjewellers.com), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website, use our services, or make a purchase online or at our Kolkata store.

1. Information We Collect

We collect information to provide better services, fulfill orders, and offer a seamless shopping experience. The types of personal data we collect include:

1. Personal Details: Your full name, telephone/WhatsApp number, email address, billing address, and shipping address when you register an account, place an order, or subscribe to our updates.
2. Transaction & Payment Data: Details regarding the items you purchase, order history, and payment status. Note: All online payment processing is handled through secure, PCI-DSS compliant third-party payment gateways. We do not store your full credit card details or net banking credentials on our servers.
3. KYC & Identity Verification: For high-value gold transactions requiring statutory compliance under Indian tax and anti-money laundering laws, we may collect verification details such as your PAN card or identity proof.
4. Technical & Device Information: IP address, browser type, operating system, pages visited, time spent on the site, and device identifier data collected automatically via cookies and web analytics.

2. How We Use Your Information

We use your personal data for clear, legitimate business purposes, including:

1. Order Processing & Fulfillment: To process transactions, organize insured shipping, send order confirmation notifications, and provide OTP delivery updates.
2. Customer Support: To assist with product inquiries, custom design requests, return/exchange processing, or Gold Investment Scheme management.
3. Personalized Shopping Experience: To recommend products, display live market rates, and inform you of new collections (such as lightweight 9KT collections or traditional bridal releases).
4. Marketing & Promotional Communication: To send newsletters, seasonal offers, and holiday updates via SMS, email, or WhatsApp (only if you have opted in). You can unsubscribe from promotional messages at any time.
5. Security & Legal Compliance: To prevent fraudulent transactions, verify high-value orders, resolve technical issues, and comply with applicable laws and regulatory requirements in India.

3. Cookies and Tracking Technologies

1. Our website uses cookies and similar tracking technologies to enhance site navigation, analyze web traffic, and remember your cart items or account preferences.
2. You can choose to disable cookies through your individual browser settings; however, doing so may limit your access to certain interactive features on our website (such as saving items to your cart or viewing instant rate updates).

4. How We Share Your Information

We value your trust and never sell or rent your personal data to third parties. We only share information with trusted third-party service providers who assist us in operating our business under strict confidentiality agreements:

1. Logistics & Delivery Partners: To ensure safe, insured delivery of your precious metals directly to your doorstep.
2. Payment Gateways: To authorize and process secure online payments.
3. IT & Analytics Partners: To host our e-commerce platform, provide customer chat support (e.g., WhatsApp integration), and optimize platform performance.
4. Legal Authorities: When required by law, subpoena, or government regulation to protect our rights or prevent fraud.

5. Data Security

We implement robust technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, or alteration:

1. SSL (Secure Socket Layer) encryption for all transactions and sensitive data transmissions.
2. Restricted employee access to personal customer records on a need-to-know basis.
3. Regular security assessments of our server infrastructure and digital tools.

6. Your Data Rights

You have the right to maintain control over your personal data:

1. Access & Correction: You can review or update your personal details anytime by logging into your account or contacting our support team.
2. Marketing Opt-Out: You can opt out of promotional emails or WhatsApp updates by clicking the "Unsubscribe" link or replying "STOP".
3. Account Deletion: You may request the deletion of your account and personal data, subject to statutory record-retention requirements under Indian commercial and tax laws.

7. Third-Party Links

Our website may contain links to external sites (such as social media platforms or payment partner portals). We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of any site you visit.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technical upgrades. Any revisions will be published on this page with an updated "Last Updated" date.

9. Contact Us & Grievances

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact our Data Protection Officer / Support Team:

Customer Care Call / WhatsApp: +91 81003 98997, +91 90731 39661, +91 98301 15876, +91 81002 32789

Email: care@newdharjewellers.com

Kolkata Showroom Address:

New Dhar Jewellers

64/1, Bidhan Sarani Rd, Ramdulal Sarkar St,

(Near Hedua Park), Kolkata, West Bengal - 700006